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HOW CAN I SIGN UP?
You can easily register on our site Once your account is approved you can place your order directly from our website.
HOW CAN I PLACE AN ORDER?
Step 1: Find your product.
Step 2: Click ‘Add to cart’.
Step 3: Click on the cart icon and proceed to checkout.
Step 4: Fill in the necessary information and complete the payment.
Step 5: Make yourself a nice cup of tea and enjoy it while we process your order!
HOW CAN I RESET MY PASSWORD?
Click on the ‘forgot password’ button on the login page. Verify your identity using the tools provided for you and you reset your password.
If for some reason you can’t do it yourself, you can contact us and we will email you to reset your password.
HOW CAN I PAY?
You can use one of the many payment methods offered, you can find them all in your shopping cart as well as on the following page:
TO WHICH COUNTRIES DO YOU DELIVER?
We deliver to the countries of Europe and even outside, all over the world. Please find the countries directly from your shopping cart or contact us.
MY ORDER CAME IN DAMAGED. HOW TO PROCEED?
We suggest you immediately contact the customer service using the contact us page or email. Take photos of the damaged goods and of the packaging. This way we can start an investigation at the post office.
WHAT TO DO IF MY ORDER DIDN’T ARRIVE?
If your order didn’t arrive, we suggest you contact the customer service using the contact page. Please select the related topic and fill in all of the information. We will get back to you as soon as we have more information about the issue. Please note that this can take up to 1 business days.